Description
To manage and improve business operations, you first need to describe how work is done—and do it clearly. This course gives you a step-by-step system to design, map, and document business processes using globally recognized tools and techniques.
Whether you’re creating HR process descriptions, onboarding flows, or operational workflows, this course will help you create structured, standardized, and actionable process documentation that drives real improvement.
Led by Mike Pritula, a recognized HR expert and business process consultant, this hands-on course includes practical assignments, reviewed personally, and real-world templates to immediately apply in your organization.
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What makes this course different:
• Homework for your own practice
• Tools and templates for immediate business use
• Real examples of described processes: recruitment, adaptation, training, and more
• Certificate issued upon completion
• Q&A section, and peer support
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By completing this course, you will:
• Understand the value and structure of process documentation
• Identify and prioritize processes for description
• Apply international methods like BPMN and flowcharts
• Use digital tools and templates for efficient process design
• Analyze and improve documented processes for better outcomes
• Implement a process design project from team formation to project closure
• Gain practical experience with examples of HR workflows
• Present and gain approval from management for process design initiatives
• Create scalable, repeatable, and optimized workflows in your organization
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Course Curriculum Overview
Section 1: Foundations of Process Documentation
• Why process design matters and who should lead it
• Key components and prioritization strategies
Section 2: Methodologies and Tools for Mapping
• Global standards in process description (BPMN, flowcharts)
• Process modeling software and real tool demonstrations
Section 3: Implementation and Evaluation
• Turning process descriptions into real business results
• Evaluation and continuous optimization of workflows
Section 4: Real-World Case Studies
• Ready-made descriptions of recruitment, onboarding, performance, and more
Section 5: Running a Process Design Project
• Building a project team, preparing the concept, and managing implementation
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This is a practical, tool-driven course for professionals who want to create clarity, consistency, and efficiency in their business operations through structured process design.
Start today and build the foundation for scalable, efficient workflows.
Who this course is for:
- HR professionals responsible for designing and documenting HR processes (onboarding, recruitment, performance management, etc.)
- Operations and project managers seeking structured approaches to workflow documentation
- Business analysts and process owners involved in process improvement or optimization initiatives
- Team leads and department heads aiming to standardize and scale operations
- Entrepreneurs and startup founders building foundational business processes from scratch
- Consultants helping companies implement business process mapping and simplification
- Anyone looking to master practical tools like BPMN diagrams, flowcharts, and online process design platforms
